Unable to recieve calls after porting number

Forum|Forum|9 months ago
November 11, 2025
4 replies
515 views

Switched from O2, ported my number across, was told it would all be done by 10pm yesterday but I still can’t receive calls or texts?

I can make calls and texts and people can see it’s coming from the correct number though.

any advice?

Lamiya C

iD Mobile Employee

Hi @Domwebb13 ,

I’m really sorry to hear that you’re still unable to receive calls and texts after porting your number. I completely understand how inconvenient this must be.
When a number is ported, it can take up to 24 hours after the stated completion time for all services to fully update. Since you can make calls and texts and they show the correct number, the port is almost complete, but the incoming services may still be syncing.
Here are a few steps you can try:

-Restart your device – This refreshes the network connection.
-Toggle Airplane Mode for a few seconds and then turn it off.
-Check your network settings – Ensure your phone is set to automatically select the network.
-Remove and reinsert your SIM card – This can help re-establish the connection.
-Test in another location – Sometimes local signal can affect the final update.

Let us know.

Lamiya

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K

krislord

New Contributor

I’ve the same issue.

My port was due on Friday (07/11) , it didn’t go through so i spoke to the chat team yesterday and they said it’ll be done by 10pm Monday, which it wasn’t.

I’ve now had no incoming calls for 4 days.

I’ve spoken to the chat team again and they’ve sent it to the tech team and it could be 2 more days before i hear back.

I’m pretty disappointed - transferring a number correctly is the most important thing a network can do for a new customer.

Lamiya C

iD Mobile Employee

Hi @krislord ,

I’m really sorry to hear that your port hasn’t completed yet and that you’ve been without incoming calls for several days. I completely understand how disappointing this is, getting your number transferred correctly is one of the most important steps when joining a new network.
Please reach out again via Live Chat, Socials (Facebook or Instagram), Community, or email us at socialqueries@idmobile.co.uk with your details. We’d love the opportunity to put things right for you.
You can also find more support on our website: iD Mobile.

Lamiya
iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

K

krislord

New Contributor

Hi @krislord ,

I’m really sorry to hear that your port hasn’t completed yet and that you’ve been without incoming calls for several days. I completely understand how disappointing this is, getting your number transferred correctly is one of the most important steps when joining a new network.
Please reach out again via Live Chat, Socials (Facebook or Instagram), Community, or email us at socialqueries@idmobile.co.uk with your details. We’d love the opportunity to put things right for you.
You can also find more support on our website: iD Mobile.

Lamiya
iD Mobile Team

Thanks, i’ve just spoken to live chat so hopefully whatever fix is in progress, just disappointed it could be 2 days before tech support come back to me.