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Tadge
Active Contributor
Active Contributor
June 30, 2025

unable to redeem apple music offer

  • June 30, 2025
  • 29 replies
  • 180 views

Unable to redeem Apple Music offer 

    This topic has been closed for replies.

    29 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    July 1, 2025

    Hey there ​@Tadge, sorry to hear that. What happens when you try to redeem it please?

     

    Is it for Apple TV, Music or Arcade?

     

    Thanks,

    Tyler

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    Tadge
    Active Contributor
    TadgeAuthor
    Active Contributor
    July 1, 2025

    Apple Music. It returns an error code !?

    iD Mobile Employee
    July 1, 2025

    Hi ​@Tadge 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Anika

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    Tadge
    Active Contributor
    TadgeAuthor
    Active Contributor
    July 1, 2025

    Thank you 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    July 1, 2025

    You’re very welcome ​@Tadge, we’ll speak there.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tadge
    Active Contributor
    TadgeAuthor
    Active Contributor
    July 1, 2025

    Hi, 

    Still getting this error message?! 

     

    UID Missing 
    or incorrect.

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    July 1, 2025

    Hey there ​@Tadge, is this via the old link, or a new link one of our agents sent via PM’s?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tadge
    Active Contributor
    TadgeAuthor
    Active Contributor
    July 1, 2025

    Old link via email. Not received a new link from agent? If I have, I can’t find it.  
     

     

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    July 1, 2025

    Hey there ​@Tadge, as mentioned, my colleague has dropped you a private message, and we’ll get back to you ASAP there, where we’ll send you a new link to try once we respond to you.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tadge
    Active Contributor
    TadgeAuthor
    Active Contributor
    July 1, 2025

    Okay 

    Thanks …