Unable to respond by text to short code 25353

Not all short codes are supported by iD or their network partner Three. 

Hi ​@Prefdavid 

Have you checked the spend cap on your account?
If it is set to only cover your monthly payment then you will need to increase it.
To increase your spend cap…..

Login to your account
Select ‘Bills’ at the top of the page
Scroll down to and select ‘Manage bill cap’
Change £ and Confirm

You can also check the cost of short code texts here….
https://www.idmobile.co.uk/help-and-advice/call-charges

(Scroll down to ‘Text or call shortcodes’ and enter the number)

Hope this helps x

Just to add

Regarding nudging your bill cap up to permit the sending of a premium rate text. This cap is independent to your monthly contracted price, but lets say the premium rate text is £5, don’t forget to factor in the network providers service charge. I know iD charge 15p for some premium rate texts (and maybe upwards of that too) so maybe set the bill cap to £6 to cover both the text and the service charge.

(If you don’t set it high enough you will keep getting a failed/unable to send message and after setting the bill cap wait around 10-15mins before sending as iD’s systems can be a little slow in catching up)

Personally after sending a premium rate text and after receiving an automated acknowledgement I’d turn premium back off until you want to use it again - I’ve helped 2-3 other customers whom were receiving unwanted premium rate texts at or around £2.50 each time and at least one customer was getting 3 of these per month.

Tried setting the bill cap and tried looking up the short code (no charges show) and it's free according to the sender, Virgin Media.

However still no success.

Hi ​@Prefdavid,

Welcome to the Community!

What error message do you get?

As ​@MZone advised we don’t support all short codes.

Kash

Been contacted by ID Mobile and they have advised I need a newer SIM. Now waiting for it to arrive.

Thank you for updating the thread and letting us know ​@Prefdavid 

Please do get in touch if you have any further issues. 

Nat 

Yes I still have the issue but even worse I was contacted by someone who had all my ID account details BUT it transpires is NOT from ID Mobile.

Beware there are some very good scammers about and I'm very concerned that IDMobile info seems to be in their hands!

Also not got a fix to my problem.

Thank you for getting back to us ​@Prefdavid 

I am sorry to hear you are still having issues. When was the new SIM activated please? 

With the call you received, without provide the details, what information were they aware of please?

Nat 

Didn't receive a new SIM as it wasn't ID Mobile. They had full details of my plan and bank account that pays the bill. Have contacted ID Mobile via online chat but they say it will be up to 5 working days to receive a response. Not good when it would appear someone has significant access to their info.

Considering reporting this to the Information Commissioners Office

If you don’t mind saying, how were you contacted ​@Prefdavid?

(it won’t help you but may help our fellow customers)

I am aware of an issue with these forums that I queried and this was swifty dealt with on Friday of last week.

If you believe you’ve been a victim of a scam then please read this

• I think I've been a victim of fraud. What should I do? F.A.Q.

Initially by an email, which seemed genuine (and I checked the sender details) then by phone.

Have now spoken with ID Mobile and they're investigating how these ***** got my details.

Thanks for taking the time to reply and letting us know, it really is appreciated.

If you have kept the copies of the emails see if Action Fraud can do anything with them. These absolute ******** need closing down and ideally convicted. And I really do hope (for all of us) that this wasn’t an inside job, but if it was then I trust iD will do the right thing and pass this on to the police.

Just so you know, you can request a password/pin for the iD account that only you and iD would know about. This can be requested via their live chat or possibly via a staff* member taking this to private message via these community forums. This should prevent future attempts to gain access to your iD account - plus if it ever happens again and you didn’t divulge this password/pin to anybody else then you’d have a good idea how it was done the first time. If this was a 3rd party and someone ever calls or emails ask them for the security password/PIN and if they don’t know it you know exactly what’s being attempted.

(* only genuine employees on these forums have iD Mobile employee after their forum name - this is not visible via a mobile phone unless you toggle desktop mode on the phones browser settings - on a laptop/PC then it is visible by default)

Anyway, thanks again and let us know if iD can find out how they got your details. But I would seriously consider the added security step I’ve suggested.

Thank you for your reply ​@Prefdavid 

Please do let us know how the investigation goes and do not hesitate to reach out if you require any further assistance. 

Thanks, 

Nat