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unable to send premium rate text but all settings enabled

  • September 30, 2024
  • 8 replies
  • 1217 views
B
New Contributor

I want to enter a competition on my local radio station in the U.K. and need to send a premium rate text costing £2 to a short number. 
My settings within the ID app are enabled and I have enough of a buffer on my monthly bill to cover this so why am I unable to send them?. Thank you in advance for any help!

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    8 replies

    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • October 3, 2024

    @barts -

    Best bet, speak to our Live Chat team who can raise a ticket with our Network Partner 3UK.

    Type ‘Speak to someone’ to connect.

    Thanks.

    iD Community Manager
      M
      Active Contributor
      • Mazza 55
      • Active Contributor
      • April 29, 2025

      Speak to someone

      M
      Active Contributor
      • Mazza 55
      • Active Contributor
      • April 29, 2025

      I am trying to text a competition but am being blocked but still charged for the text? 

      M
      Active Contributor
      • Mazza 55
      • Active Contributor
      • April 29, 2025

      Speak to someone

      M
      Active Contributor
      • Mazza 55
      • Active Contributor
      • April 29, 2025

      Being charged for texts to a competition that are not being sent 

      Kash M
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Kash M
      • iD Mobile Employee
      • April 29, 2025

      Hi ​@Mazza 55,

      You’ll need to chat Speak to someone on the Live Chat not here.

      If you would like us to check this out please let us know, however we are having system issues at the moment.

       

      Kash

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        M
        Active Contributor
        • Mazza 55
        • Active Contributor
        • May 8, 2025

        Hi Kash,

        Thank you for the advice. I tried to contact chat for days to no avail. Wont be extending my contract this year . I don’t like being dictated to. I make my own decisions and pay for any calls texts. Have a nice evening. 

        Tom
        iD Mobile Employee
        Forum|alt.badge.img+25
        • Tom
        • iD Mobile Employee
        • May 9, 2025

        Hi ​@Mazza 55 

         

        We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

         

        To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

         

        Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

         

        We’ll see you there. 

         

        Tom

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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