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unable to send text messages

Kate Foulstone
Community Member

Please can someone help! I switched to ID mobile a week ago now and had nothing but problems! First I couldn’t phone anyone or receive calls and I have rectified this problem myself with no help whatsoever from ID mobile… I changed the contacts from primary to travel. However now I’m unable to send text messages. I have gone through the live chat function which was rubbish, spoken to the complaints team who said they would phone me back but never did. Tried going in store to curry’s and carphone warehouse to be told they couldn’t help as I’d ordered online directly with ID mobile. I keep getting passed from pillar to post. Phoned the complaints team again today and asked for someone to phone me back and no one has again! I’m getting really frustrated as I need my phone for work as I’m a nurse plus you can never speak to a human being it’s all automated! I don’t think I’ve got any other option but to cancel and go with another company!

Best answer by andewhite

Have you tried to PM iD support on Facebook (Messenger) or X (formerly Twitter), @Kate Foulstone? 

FYI, I’ve found iD support through their social media pages much better than Live Chat.

🍀  

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    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12167 replies
    • Answer
    • June 27, 2024

    Have you tried to PM iD support on Facebook (Messenger) or X (formerly Twitter), @Kate Foulstone? 

    FYI, I’ve found iD support through their social media pages much better than Live Chat.

    🍀  

    Forum member (non-iD).
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3801 replies
    • July 10, 2024

    Hey there @Kate Foulstone, welcome to Community!

     

    Were our live-chat or social teams able to handle your query please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    K
    New
 Contributor

    I couldn’t not send text messages why is this happening it’s really annoying and wasting of time 

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8225 replies
    • August 19, 2024

    Hi @kahsugebreslase 

     

    Sorry to hear this, please could you clarify if you could send text messages or if you couldn’t?

     

    How are calls and data?

     

    Could you give us a little more information on this?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    E
    New
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    • Eboy
    • New
 Contributor
    • 1 reply
    • September 7, 2024

    Hi i am also unable to send messages or make calls

    since switching number from ee

    M
    New
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    • Mush F
    • New
 Contributor
    • 1 reply
    • September 10, 2024

    I cannot send out text messages. on my new ID network - it says ‘not delivered’ or ‘message sending failed’. Please help

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8175 replies
    • September 10, 2024

    Hi @Eboy,

    You may need to check the number is correct in your settings.

    If you still have issues, please contact our Live Chat Team.

    @Mush F which make and model handset are you using?

    Sounds like you need to update the number in RCS chat settings or iMessages depending on the handset you are using.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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