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Question

Unable to send texts to holland from uk

Frank Parslow
New
 Contributor

Trying to send a text to Holland  from the  UK it keeps refusing to send although roaming and premium are switched on. I get a message not sent,Why

    3 replies

    A
    iD Mobile Employee
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    • Anika A
    • iD Mobile Employee
    • 354 replies
    • July 1, 2025

    Hi ​@Frank Parslow 

     

    We’re sorry to hear this.

     

    Please could you check if you have a bill cap limit set?

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Frank Parslow
    New
 Contributor
    • Frank Parslow
    • Author
    • New
 Contributor
    • 1 reply
    • July 2, 2025

    Yes it is set at £28 ,I am now in France and can send UK to UK but not to Belgium or Holland

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 4825 replies
    • July 2, 2025

    Hey there, sorry to hear that. Have you also enabled “International” settings via the iD Mobile app/website?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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