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unable to set up voicemail

  • October 22, 2024
  • 1 reply
  • 351 views
S
Community Member

I’ve recently switched to ID and I am unable to set up my voicemail. I’ve received text messages stating I’ve got mail. I’ve tried to set up my voicemail by ringing 123 and +447782333123 but both numbers come up as call failed. Can anyone help? The chat bot doesn’t seem to understand what I’m trying to say and there doesn’t seem to be a number I can call to sort this out. 🤷‍♀️

 

thanks 😊

Best answer by Natalie W

Hi @Spitfire 

 

Welcome and thanks for posting to us here on the community. 

 

We are sorry to hear you are experiencing an issue when attempting to contact the voicemail service. 

Can you please check that your iD Mobile number is showing correctly in your handset settings? 

If you are unsure on where to find this, please let us know the make/model and we will be happy to help. 

 

Thanks, 

 

Nat 

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    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2215 replies
    • Answer
    • October 23, 2024

    Hi @Spitfire 

     

    Welcome and thanks for posting to us here on the community. 

     

    We are sorry to hear you are experiencing an issue when attempting to contact the voicemail service. 

    Can you please check that your iD Mobile number is showing correctly in your handset settings? 

    If you are unsure on where to find this, please let us know the make/model and we will be happy to help. 

     

    Thanks, 

     

    Nat 

    Reply.


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