I recently dropped and smashed the screen on my android Samsung phone. SIM card seemed undamaged and have put into new phone. However, no WhatsApp or email chats/messages have transferred over. I’ve tried the WhatsApp help site but it all the advice seems to say that I need my old phone to instigate the transfer. Is there another way? Any help please!!
Solved
Unable to transfer WhatsApp data from my damaged phone to new one
Best answer by andewhite
Did you perhaps happen to backup your WhatsApp chats/messages history using your Google Account,
WhatsApp chats/messages aren’t stored on the SIM - storage space is too limited.
+26Did you perhaps happen to backup your WhatsApp chats/messages history using your Google Account,
WhatsApp chats/messages aren’t stored on the SIM - storage space is too limited.
I don’t remember doing this myself, unless it is done automatically? I will check though. Many thanks for your message.
+24Hi
Welcome to the Community!
As
Kash
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Not the answer you were looking for?
Create a new topic and ask a question to the iD Community.
Create a topic
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.