Question

unable to validate bank account

Smithnat2

I am trying to set up direct debit on my account  but every time I try it says unable to validate bank details that were entered I have checked them a ridiculous amount of times and are definitely correct but still just says invalid bank account! This is ridiculous as I can’t upgrade my phone (which I need to ASAP) unless I set up a direct debit yet when I try it won’t let me?!! Help!

11 replies

Mohsin
Rank
Userlevel 5
Badge +4

Hi @Smithnat2 

Are you trying to re-instate the original direct debit details that you had originally set up when purchasing the contract?

-Mohsin

Smithnat2

Hi @Mohsin no have had a new bank account since then and don’t use the old one so am trying to set up direct debit with new card as is the only one I use now but it seems to be impossible :(

Mohsin
Rank
Userlevel 5
Badge +4

HI @Smithnat2 

Have you tried signing out of the iD app, signing back in, and then tried to set up your direct debit again? Also, is your new bank account working with other direct debits set up?

-Mohsin

 

Smithnat2

@Mohsin I just tried logging out and back in and setting up again and is the same problem  and I don’t have any direct debits with my bank account this is the only one I’m trying to set up, thanks 

Mohsin
Rank
Userlevel 5
Badge +4

Hi @Smithnat2 

And just to confirm, you are using a Visa Debit account to set the direct debit account up on the iD Mobile app?

-Mohsin

Smithnat2

Hi @Mohsin yes that’s correct visa debit. I don’t know what to do have tried everything :(

Ryan
Rank
Userlevel 7
Badge +9

Hi @Smithnat2,

Something must be tripping the validation. Is the address that we hold for you the same one that the bank holds for you too? Also, have you tried setting up your direct debit using both our app and our website? Here is the link to our website log-in if not: https://my.idmobile.co.uk/.

Ryan

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Smithnat2

Hi @Ryan yes the address is the same and yes have tried it on website and on app and just again tried through the link you sent and still saying the same thing :(

Ryan
Rank
Userlevel 7
Badge +9

Hi @Smithnat2,

Thanks for trying those. I would recommend asking your bank for any advice, just in case the block could be on their side. Please let us know how that goes.

Ryan

I hope I was able to help you with your question. If you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’.
Smithnat2

Hi @Ryan  I went to my bank today and they said there’s no problems at all there end they wouldn’t stop me getting a direct debit and there is nothing wrong at all so is obviously IDmobile something there end just really fustrating now doesn’t seem like anything else can try and desperately need to upgrade my phone soon but obviously can’t until I set up a direct debit which they won’t allow me to do for unknown reasons, thanks 

Will
Rank
Userlevel 6
Badge +8

Hi @Smithnat2,

 

Do you mind if we ask what Bank it is that you’re dealing with sorry?

 

Will

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