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unablr to make or recive calls

  • July 6, 2026
  • 1 reply
  • 3 views

Customer service

 customer service

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 7, 2026

 Hi ​@Parky.parky22,

 

I am so sorry to hear that you are having trouble with making calls. Please try the steps below, depending on the type of phone you have:

 

For Android:

  • Open Settings
  • Tap General Management
  • Tap Reset
  • Select Reset network settings
     

For iPhone:

  • Go to Settings
  • Tap Phone
  • Tap My Number
  • Delete the old number
  • Enter the new number
  • Tap Save

 

Then follow these steps to refresh iMessage:

  1. Go to Settings
  2. Tap Messages
  3. Turn iMessage OFF
  4. Go to Settings > General
  5. Tap Reset
  6. Choose Reset Network Settings
  7. Once your iPhone restarts, go back to Settings
  8. Tap Messages
  9. Turn iMessage ON again

 

Your iPhone should now recognise the new SIM and verify your number.

 

Regards,

 

Gemma M
The iD Mobile Social Media Team