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unblock handset and sim

K
Community Member

I lost my phone and have now found it ive tried calling ive tried the chat for days it wont work i cant receive a text in order to log into my account either i dont how how to contact anyone 

    3 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • 977 replies
    • May 3, 2025

    Live chat is currently down unfortunately 

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • 977 replies
    • May 4, 2025

    Live Chat service is back up to speak to a customer adviser ​@Karen38   

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3801 replies
    • May 5, 2025

    Hey there ​@Karen38, we’re sorry to hear this. Have you managed to contact our live-chat, or do you still require assistance with this please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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