Hi, I am not receiving OTP messages from Amazon and they have asked me to contact you to see if you are blocking them. Could you please check if this is the case and if so unblock them so I can receive OTP’s from Amazon.
Mant thanks
+24Hi
Welcome to the Community!
Have you been able to receive OTP’s before or from different companies?
I would first advise to check that there are no errors with the number with Amazon.
Kash
Yes I can receive OTP’s from different companies without issue. Amazon have checked on their side and they say its all setup as it should be and their system is definitely sending the OTP to my phone number.
Raj
+24Hi
The quickest way to get this checked is to contact our Live Chat Team.
It sounds like it may need to be escalated to the team.
Kash
+24Hi
Did they advise they would pass it to the Community Team?
We can check it out but we would raise a ticket with the Technical Team as the Live Chat would have done.
Kash
Thank you for letting us know
Please reach out if you require any further assistance.
Thanks,
Nat
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