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Community Member
December 18, 2025

understanding usage

  • December 18, 2025
  • 3 replies
  • 113 views

I never use any of my data it’s 500gb a month and over 450 rolls forward each month, somehow I’ve used 990 this month meaning it’s all gone, how do I find out how this has happened?

    3 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    December 19, 2025

    Hi ​@stephc96 ,

     

    It’s possible that the rolled-over data has been used first. Rollover data is applied automatically to your usage, so if your total usage exceeds your current month’s allowance plus rollover, it can appear that a large amount has “disappeared.” Unfortunately, once rolled-over data is used, it cannot be restored.

    To investigate why your usage shows 990GB this month, I recommend checking the iD Mobile app:

    -Open the iD Mobile app.

    -Go to ‘Usage’ or ‘My Account’.

    -Select ‘Data Usage’ to see a detailed breakdown of your current and rolled-over data.

    Lamiya

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    New Contributor
    July 12, 2026

    “Go to ‘Usage’ or ‘My Account’.

    Select ‘Data Usage”

    I have a similar question as I need to view my recent usage of Calls/Texts but I do not see “Usage” anywhere in my account in either the app or the website. I am a pay per month customer, is it different to the above?

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 13, 2026

    Hi ​@ArchieMac,

     

    Thanks for getting in touch.

     

    For Pay Monthly customers, your call and text usage isn't available to view in real time within the iD Mobile app or online account.

     

    You'll be able to see your calls and texts once your monthly bill has been generated. This can be found by signing in to your iD Mobile app or online account and viewing your latest bill.

     

    If you're looking to check your recent call and text activity before your bill is generated, you may be able to view it on your phone.

     

    For iPhone:

    • Open the Phone app.
    • Tap Recents to view your recent incoming, outgoing and missed calls.
    • Open the Messages app to view your recent text message history.

    For Android:
    (Steps may vary slightly depending on your device.)

    • Open the Phone app and tap Recents or Call History to view recent calls.
    • Open the Messages app to view your recent text conversations.

     

    Please note that your phone will only show your call and message history, not the total number of minutes or texts used. Your full usage will be available once your monthly bill has been generated in your iD Mobile account.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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