I never use any of my data it’s 500gb a month and over 450 rolls forward each month, somehow I’ve used 990 this month meaning it’s all gone, how do I find out how this has happened?
understanding usage
Hi
It’s possible that the rolled-over data has been used first. Rollover data is applied automatically to your usage, so if your total usage exceeds your current month’s allowance plus rollover, it can appear that a large amount has “disappeared.” Unfortunately, once rolled-over data is used, it cannot be restored.
To investigate why your usage shows 990GB this month, I recommend checking the iD Mobile app:
-Open the iD Mobile app.
-Go to ‘Usage’ or ‘My Account’.
-Select ‘Data Usage’ to see a detailed breakdown of your current and rolled-over data.
Lamiya
Log in to the iD Community.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
