Unexplained data usage | iD Mobile Community
Skip to main content
Answer

Unexplained data usage

  • August 12, 2024
  • 3 replies
  • 250 views

Steve Cross
New Contributor

I have been with ID mobile for about a week and the app shows I have used 2.5 GB of data. I don’t understand how this can be since that would normally be about what I would use in a month. If I check the data usage on my phone settings (pixel 7a) it shows the same amount, but if you add up the data used by individual apps it only comes to around 300 MB.

Can anyone explain this? I have seen a few threads from users on various networks reporting similar issues but there doesn’t seem to be any solid info on what causes it.

Best answer by Tyler C

Hi there @Steve Cross, welcome to Community!

 

Sorry to hear you believe your data usage is showing incorrectly. For further assistance, please contact us via our live-chat ASAP:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler

3 replies

Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • Answer
  • August 19, 2024

Hi there @Steve Cross, welcome to Community!

 

Sorry to hear you believe your data usage is showing incorrectly. For further assistance, please contact us via our live-chat ASAP:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler


Steve Cross
New Contributor
  • Author
  • New Contributor
  • July 30, 2025

Thanks for the reply, sorry for not responding. This seemed to sort itself out in the end so I’m not sure the issue was.


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • July 30, 2025

Hey there ​@Steve Cross, no need to apologise and I’m glad all is sorted!

 

Have a lovely day!

 

Thanks,

Tyler