Unexplained data usage

Forum|Forum|2 years ago
August 12, 2024
5 replies
411 views

I have been with ID mobile for about a week and the app shows I have used 2.5 GB of data. I don’t understand how this can be since that would normally be about what I would use in a month. If I check the data usage on my phone settings (pixel 7a) it shows the same amount, but if you add up the data used by individual apps it only comes to around 300 MB.

Can anyone explain this? I have seen a few threads from users on various networks reporting similar issues but there doesn’t seem to be any solid info on what causes it.

Data

Best answer by Tyler C

Hi there @Steve Cross, welcome to Community!

Sorry to hear you believe your data usage is showing incorrectly. For further assistance, please contact us via our live-chat ASAP:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

Tyler CAnswer

iD Mobile Employee

Hi there @Steve Cross, welcome to Community!

Sorry to hear you believe your data usage is showing incorrectly. For further assistance, please contact us via our live-chat ASAP:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Steve CrossAuthor

New Contributor

Thanks for the reply, sorry for not responding. This seemed to sort itself out in the end so I’m not sure the issue was.

Tyler C

iD Mobile Employee

Hey there @Steve Cross, no need to apologise and I’m glad all is sorted!

Have a lovely day!

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

R

Rothwell1

New Contributor

A new month has started and I’ve somehow already used 10g of data. How ?

Gemma M

iD Mobile Employee

Hi @Rothwell1,

We're sorry to hear you've used more data than expected.

There are a few reasons why this can happen, including apps running in the background, automatic app updates, cloud backups, video streaming, or using your phone as a hotspot.

To help reduce your data usage, you can:

Turn off background app refresh/background data for apps you don't need.
Use Wi-Fi for app updates and cloud backups.
Enable your phone's data saver mode.
Reduce video streaming quality where possible.
Check your phone's data usage settings to see which apps are using the most data.

If you'd like us to take a closer look at your usage, please contact our Customer Service team via Live Chat, and they'll be happy to investigate this further with you.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.