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Unexplained data usage

  • August 12, 2024
  • 1 reply
  • 147 views

Steve Cross
Community Member

I have been with ID mobile for about a week and the app shows I have used 2.5 GB of data. I don’t understand how this can be since that would normally be about what I would use in a month. If I check the data usage on my phone settings (pixel 7a) it shows the same amount, but if you add up the data used by individual apps it only comes to around 300 MB.

Can anyone explain this? I have seen a few threads from users on various networks reporting similar issues but there doesn’t seem to be any solid info on what causes it.

Best answer by Tyler

Hi there @Steve Cross, welcome to Community!

 

Sorry to hear you believe your data usage is showing incorrectly. For further assistance, please contact us via our live-chat ASAP:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler

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1 reply

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4103 replies
  • Answer
  • August 19, 2024

Hi there @Steve Cross, welcome to Community!

 

Sorry to hear you believe your data usage is showing incorrectly. For further assistance, please contact us via our live-chat ASAP:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler