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Community Member
June 29, 2026
Question

Unknown tel number assignment to a contact

  • June 29, 2026
  • 2 replies
  • 10 views

Why does an unknown number that I don't know and has never called me before show up as a missed call from my wife? 

    2 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 29, 2026

    Hi ​@Nick888,

     

    This can sometimes happen if your phone hasn’t correctly updated the caller ID details stored in your contacts or network profile, which can cause numbers to display incorrectly.

     

    It may also be that your wife’s number needs updating on her device settings or network profile.

     

    Please try the following:

    On iPhone:

    • Go to Settings
    • Tap Phone
    • Check My Number and make sure it shows the correct number
    • Restart the phone afterwards

     

    On Android (may vary by device):

    • Go to Settings
    • Tap About Phone
    • Tap SIM Status or Phone Identity
    • Check the phone number is correct and update if needed
    • Restart the device

     

    We’d also recommend doing a network reset on both devices:

    • iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
    • Android: Settings > General Management > Reset > Reset Network Settings

     

    After this, restart both phones and test again.

     

    If the issue continues, please let us know and we can look into it further for you.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 29, 2026

    Hi ​@Nick888,

     

    This can sometimes happen if your phone hasn’t correctly updated the caller ID details stored in your contacts or network profile, which can cause numbers to display incorrectly.

     

    It may also be that your wife’s number needs updating on her device settings or network profile.

     

    Please try the following:

    On iPhone:

    • Go to Settings
    • Tap Phone
    • Check My Number and make sure it shows the correct number
    • Restart the phone afterwards

     

    On Android (may vary by device):

    • Go to Settings
    • Tap About Phone
    • Tap SIM Status or Phone Identity
    • Check the phone number is correct and update if needed
    • Restart the device

     

    We’d also recommend doing a network reset on both devices:

    • iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
    • Android: Settings > General Management > Reset > Reset Network Settings

     

    After this, restart both phones and test again.

     

    If the issue continues, please let us know and we can look into it further for you.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.