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unlimited data

  • October 20, 2024
  • 4 replies
  • 235 views
Stella Shonda Lennon
New Contributor

I am paying for unlimited data , calls and texts and yet I keep getting data warnings. I am have poor connection and my phone keeps turing off with no warning.

Best answer by Daz_S

I am paying for unlimited data , calls and texts and yet I keep getting data warnings. I am have poor connection and my phone keeps turing off with no warning.

I can’t help you with the poor connection as I’m having the same issue as you. I also can’t help about the phone turning itself off.

But is the data warning popping up on your phone screen? If so, and I can only base this on an Android phone, have you altered the data warning and data limit on the phone itself. Most tend to set themselves at or around 2GB.

If you too use an Android based phone then maybe look at upping your data warning and data limit.

    This topic has been closed for replies.

    4 replies

    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • October 22, 2024

    Hi @Stella Shonda Lennon,

    Welcome to the Community!

    Is the unlimited data an add-on or is it included in your allowances.

    Have you had the handset checked as it sounds like it may be faulty.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Stella Shonda Lennon
    New Contributor

    Hi @Stella Shonda Lennon,

    Welcome to the Community!

    Is the unlimited data an add-on or is it included in your allowances.

    Have you had the handset checked as it sounds like it may be faulty.

     

    Kash

    The unlimited is my allowances and I don't know how to check my handset

    Stella Shonda Lennon
    Daz_S
    Platinum 
Contributor
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    • Daz_S
    • Platinum 
Contributor
    • Answer
    • October 29, 2024

    I am paying for unlimited data , calls and texts and yet I keep getting data warnings. I am have poor connection and my phone keeps turing off with no warning.

    I can’t help you with the poor connection as I’m having the same issue as you. I also can’t help about the phone turning itself off.

    But is the data warning popping up on your phone screen? If so, and I can only base this on an Android phone, have you altered the data warning and data limit on the phone itself. Most tend to set themselves at or around 2GB.

    If you too use an Android based phone then maybe look at upping your data warning and data limit.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    andewhite
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • October 30, 2024

    Hey there @Stella Shonda Lennon, I’d recommend contacting our live-chat to check you’re on an unlimited data contract and to assist further:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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