My plan gives me unlimeted minutes (for the last 9 months) however, when I try to make calls it tells me I have run out and need to top up. I have a spend cap on so can’t make any calls.
Solved
Unlimited minutes but NOT (and I have a cap)
Best answer by WelshPaul
Are you sure that you’re calling a number that is included in your unlimited minutes bundle?
e.g. 0845 numbers are not inclusive of your unlimited calls.
This is confirmed here: https://www.idmobile.co.uk/help-and-advice/call-charges
I’d recommend raising your spend cap to allow the call to send for any out of bundle calls such as 084 or 087 numbers.
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