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  • January 2, 2019
  • 2 replies
  • 120 views

Meeeeee73
Community Member
I have a iPhone 5s which I believe is locked to ID how do I get it unlocked

Best answer by terrywebbs

Welcome to the ID Community,

My phone’s locked to iD Mobile. How can I unlock it?
As with most networks, iD Mobile has an unlocking policy to protect us from any potential fraudulent activity. We can unlock your phone if you’ve been with us for more than 6 months, and you don’t have an outstanding balance on your account.
Unlocking is free, and usually takes no more than 3-5 days.
If you’d like to have your iD Mobile phone unlocked, contact us here and we’ll get right on it.

Unlocking your phone the complete guide:
https://community.idmobile.co.uk/getting-started-20/unlocking-your-phone-29863
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2 replies

terrywebbs
Helpful Contributor
  • Helpful Contributor
  • Answer
  • January 2, 2019
Welcome to the ID Community,

My phone’s locked to iD Mobile. How can I unlock it?
As with most networks, iD Mobile has an unlocking policy to protect us from any potential fraudulent activity. We can unlock your phone if you’ve been with us for more than 6 months, and you don’t have an outstanding balance on your account.
Unlocking is free, and usually takes no more than 3-5 days.
If you’d like to have your iD Mobile phone unlocked, contact us here and we’ll get right on it.

Unlocking your phone the complete guide:
https://community.idmobile.co.uk/getting-started-20/unlocking-your-phone-29863

  • Active Contributor
  • January 2, 2019
If you phone iD Customer service they should help you (7777 from your iD Mobile or 0333 003 7777 from other phones), you have to use the phone on iD for at least 6 months before you can get it unlocked