I have uploaded the NEW ID Mobile App and gone through everything but then right at the end it asks for my mobile number, surname and date of birth which I have completed several times and it keeps coming back saying oops something went wrong can you try again??
Can someone please help and assist me as I now cannot log into my app to check the data left, current bill and details etc?
Let me know ASAP please.
Kind regards
Billy Masero
[REDACTED]
Best answer by Tom
View originalSame here. Just keep getting verification codes but nowhere to put them. Bit of a mess really.
I have the same problem how do I fix this I have deleted the app and then reinstalled still doesn’t work
Seems to be a very common problem, if you look at all the replies under their announcement of the new app. I’m experiencing the same - entering my mobile number and details in order to get the security code, and it fails every time. Or, I get multiple codes sent hours later to my phone, by which point they are ‘out of date’.
I have uninstalled/reinstalled multiple times. I saw one update on here trying to claim that the reason for this is due to a high volume of users all attempting the same process during ‘peak’ times, and to try at less busy times…. Total nonsense. I’ve been trying repeatedly at all hours over the last 24 hrs. And this shouldn’t be an issue anyway, I’m so sick of companies using the excuse of either an ‘unprecedented’ or ’high volume’ of calls/users - create a system that WORKS for a high volume of users then??
Mam ten sam problem, próbuję się zalogować od kilku dni sprawdź ile mam jeszcze internetu. Wczoraj też dostałem wiadomość, że tak będzie do 3 kwietnia, a dziś jest 3 kwietnia - ale nic się nie zmieniło i nadal jest problem z logowaniem!!! Nie podobało mi się to od samego początku, kiedy poprosili mnie o ponowną rejestrację! - Dlaczego? - Od jakiegoś czasu jestem w ID???
+6
Hi
I’ve removed your phone number from your post, please avoid posting private information while on the public forum.
The team are working on some issues with the new app, apologies for any inconvenience caused, we’d recommend keeping an eye on the following post.
Tom
PiS, you mean that the team is trying to solve the problem, or that there are too many people doing the same thing at the same time, or that work lasts until 7am, then until 10pm... And so on. And the truth is that the new ID application has not been working for 3 months and everyone has problems with it! Finally, draw conclusions from this! If something doesn't work for 3 months, you have to throw it in the trash because it's not suitable!!!You write that the team is trying to solve the problem, or that there are too many people doing the same thing at the same time, or that work lasts until 7am, then until 10pm... And so on. And the truth is that the new ID application has not been working for 3 months and everyone has problems with it! Finally, draw conclusions from this! If something doesn't work for 3 months, you have to throw it in the trash because it's not suitable!!!
I have the same issue - I was logging in to upgrade. I think I’ll now be moving elsewhere.
CS is about the only thing differentiating most phone providers - and ID had fluffed it.
Re the App issues. I have been unable to access it for over 12 wks now + despite re-registering,webchatting + posting several msgs on here + Playstore No further forward . I am also waiting for the 72 hour response from the "Technical Team" that I was assured in webchat + indeed in this hub would be received 4 wks ago. I had actually stopped looking at these posts but decded to see if anything had been updated. I had been keeping trying to access App.Astounded to see customers are still getting the same responses as though its a minor issue + the sorry to hear you are experiencing these issues. Our team are working on it When they know fine well people have had issue for months. Worse Customee Service Ever . Shameful 😞
How are you supposed to check your account and things you might have been charged incorrectly if you can't use the app
I can access the new app after reregistering on my PC however I am unable to log in to the app on my samsung mobile phone. After entering name and password I just get a message “something went wrong try again later”. Any solutions out there?
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