I want to update my direct debit bank details from one bank account to another. I have tried to do this on the app and online but get an ‘error’ message. Please advise how i can update this so i don’t miss payments
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Updating Direct Debit
Best answer by Tom
The above number while the vulnerable customer number is at this time able to take direct debit detail change requests due to the recent known issues of the app.
The 4 digit PIN required is sent to you in a text when you join iD Mobile.
Tom
+25Hi
Sorry to hear this, are you able to try via the iD Mobile website instead of the app?
https://my.idmobile.co.uk/login
If you’re still unable to change via either the app or website, it may be worth calling 0800 049 2376 as a one off to change your direct debit details over the phone.
Tom
I am experiencing the same problem. Not able to change my direct debit details. Getting an error message. The 0800 number you have provided (above) is for vulnerable customers only and requires a 4 digit PIN to access.
Problem - not able to change direct debit. I have attempted this several times this month.
+26Perhaps the iD advisers on the Live Chat service can help,
The advisers work until 8pm on weekdays.
+25
The above number while the vulnerable customer number is at this time able to take direct debit detail change requests due to the recent known issues of the app.
The 4 digit PIN required is sent to you in a text when you join iD Mobile.
Tom
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