I want to update my direct debit bank details from one bank account to another. I have tried to do this on the app and online but get an ‘error’ message. Please advise how i can update this so i don’t miss payments
Solved
Updating Direct Debit
Best answer by Tom
The above number while the vulnerable customer number is at this time able to take direct debit detail change requests due to the recent known issues of the app.
The 4 digit PIN required is sent to you in a text when you join iD Mobile.
Tom
This topic has been closed for replies.
+25Hi
Sorry to hear this, are you able to try via the iD Mobile website instead of the app?
https://my.idmobile.co.uk/login
If you’re still unable to change via either the app or website, it may be worth calling 0800 049 2376 as a one off to change your direct debit details over the phone.
Tom
I am experiencing the same problem. Not able to change my direct debit details. Getting an error message. The 0800 number you have provided (above) is for vulnerable customers only and requires a 4 digit PIN to access.
Problem - not able to change direct debit. I have attempted this several times this month.
+26Perhaps the iD advisers on the Live Chat service can help,
The advisers work until 8pm on weekdays.
+25
The above number while the vulnerable customer number is at this time able to take direct debit detail change requests due to the recent known issues of the app.
The 4 digit PIN required is sent to you in a text when you join iD Mobile.
Tom
I get the same issue when trying to update my direct debit details - an error and I should try again later. I have tried EIGHT TIMES now over two weeks!
Eventually got through to a human in customer sevices but he closed the chat having failed to convince me that a UK bank sort code has three digits, that I should not put a dash in the sort code (the website and app both have this formatting hard coded.
Having to pay manually each month is a pain in the neck so I’m looking for a new provider.
+13Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
So 20 days of s l o w l y going around the houses and still no resolution the “support” team have now closed the chat.
I really have no apetite to repeat that experience and really dont want to have to manually make payments each month for my and my wife’s mobile so we’ll start looking for another provider - hopefully one that actually has good coverage in Leeds. which ID struggles to deliver.
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