My upgrade is in 2 months time. I've just payed 2 months worth of my contract onto my phone and it won't let me upgrade?
Solved
Upgrade
Best answer by andewhite
The only way to end the minimum term is end the contract early, and pay termination fee,
If you’ve got a 24-month minimum term handset contract, you should be eligible to upgrade once you’re within the final 60-days of your minimum term.
The ‘new’ iD app and “My iD Account” online services might have scuppered this functionality.
This topic has been closed for replies.
+26The only way to end the minimum term is end the contract early, and pay termination fee,
If you’ve got a 24-month minimum term handset contract, you should be eligible to upgrade once you’re within the final 60-days of your minimum term.
The ‘new’ iD app and “My iD Account” online services might have scuppered this functionality.
+24Hey
Unfortunately, you’ll have to wait to your Upgrade Date. When your upgrade is eligible, you can do so in the iD Mobile app or My Account Online.
Thanks.
iD Community Manager
1 person likes this
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.