I've been with iD for many years now and found the app really easy to use especially doing upgrades but since an update of the app I can not forget the life of me get to upgrade. I know im due I had an email to tell me. I look on website it directs me to log in then comes up with the same useless information on the app and no way to upgrade 🤷
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Best answer by Tom
Hi
Sorry to hear this, we’re aware of some issues with upgrades not being shown in the iD Mobile app/website when they should, we apologise and are working on a fix.
In the meantime, I’d recommend the same as
Tom
Same here. Since the app update there is no way for me to upgrade. Details of my exisiting contract are no longer available so I don’t know when my current contract expires. The help centre is now 100% online so there is no-one to talk to, just an AI bot.
How flipping ridiculous how the hell are we supposed to upgrade then?? They are the best and cheapest network around 😡
+26Clairey78 wrote:
How flipping ridiculous how the hell are we supposed to upgrade then?? They are the best and cheapest network around 😡
Maybe just talk to the iD sales team about your upgrade options, on 020 7139 1397 between 9am - 6pm.
+25Hi
Sorry to hear this, we’re aware of some issues with upgrades not being shown in the iD Mobile app/website when they should, we apologise and are working on a fix.
In the meantime, I’d recommend the same as
Tom
Tom wrote:
Hi
Sorry to hear this, we’re aware of some issues with upgrades not being shown in the iD Mobile app/website when they should, we apologise and are working on a fix.
In the meantime, I’d recommend the same as
Tom
Thanks for help. Couldn’t find a phone number for a help line on your website.
+25Hi
While we don’t have any phone numbers for general customer services, we do have the sales team who we would recommend (only) calling for sales related queries.
Tom
Just to update I went into my local Currys which has carphone warehouse (didn't realise) and staff member was very knowledgeable and helpful and got my upgrade delivered the next day
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