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Upgrade

  • September 27, 2024
  • 1 reply
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D
Community Member

I requested an upgrade from sim only to a new phone, using the same number, but I'm being charged for an upgrade with new number, which i didnt request and haven't received a new sim for, and my sim only contract.

Best answer by Tom

Hi @Daibluebird 

 

It sounds like you may have purchase a new line instead of upgrading, you’ll want to consider a return on the new plan or cancelling the old one.

 

Tom

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    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
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    • Answer
    • October 1, 2024

    Hi @Daibluebird 

     

    It sounds like you may have purchase a new line instead of upgrading, you’ll want to consider a return on the new plan or cancelling the old one.

     

    Tom

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