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upgrade

  • January 17, 2025
  • 2 replies
  • 45 views
C
Community Member

Hi,

I would like to upgrade my mobile phone as I believe my contract has ended, could you help me please?

    2 replies

    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 901 replies
    • January 18, 2025

    How do I check if I can upgrade?

    Log in to the iD Mobile app or My Account online.

    1. Go to the "Plan" tab
    2. Click "It's time to upgrade!"

    Following the above steps, you will be shown your upgrade date; this date is usually 60-days before the end date of your contract.

    You can find the contract start date in your account by logging into the iD Mobile App or My Account. Simply head to the Plan section on your account and expand the Contract details section. Simple!

    Not eligible to upgrade for a while? Then you might be better of changing plan to one that suits your needs better. You'll find more info here. 

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2066 replies
    • January 20, 2025

    Hello ​@Cynthlaw42 

     

    Thank you for reaching out to us here on the community. 

     

    Please follow the steps provided by ​@MZone  to upgrade. 

    Our sales team is also available over the phone on 0207 139 1397. 

     

    Please let us know if you have any questions. 

     

    Thanks,

     

    Nat 

    Reply.


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