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upgrade

  • February 22, 2025
  • 2 replies
  • 32 views
O
Community Member

Hi

i have been an id mobile customer with a sim contract for 6 months now. It shows on my ID app that I can upgrade today but I did order a contract phone and the order was canceled 

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • 1203 replies
    • February 22, 2025

    Have you discussed your upgrade options with the iD Telephone Sales team,  ​@Obaseyo    ? 

    Speak to a sales adviser on 020 7139 1397, between 9am - 6pm.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    1 person likes this
    • Tyler
      Tyler
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 4175 replies
    • February 24, 2025

    Hey there ​@Obaseyo, sorry to hear that.

     

    As kindly advised by ​@MZone, I’d recommend calling our sales team on the phone number above within the opening hours stated, and ask them for further assistance.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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