Question

upgrade

My account says I can not upgrade until January 26 but I’ve been with id mobile for over 10 years

+22

Try calling the sales team on 02071391397 between 9am-6pm Monday-Friday, and they may be able to help further.

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+24

Hey there @jay666, we’re sorry to hear that. When did you last change plan/upgrade, and what plan did you change/upgrade to when you did?

Thanks,

Tyler

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Tyler wrote:

Hey there @jay666, we’re sorry to hear that. When did you last change plan/upgrade, and what plan did you change/upgrade to when you did?

Thanks,

Tyler

I upgraded my plan last year

+26

jay666 wrote:

I upgraded my plan last year

Was last year’s upgrade a 12-month or 24-month minimum term iD contract / plan, @jay666?

Forum member (non-iD).

+24

Hey there @jay666, as asked by @andewhite, was it a 12 or 24 month plan please?

Thanks,

Tyler

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