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upgrade

  • May 22, 2025
  • 5 replies
  • 33 views
J
New Contributor

My account says I can not upgrade until January 26 but I’ve been with id mobile for over 10 years 

    5 replies

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • May 22, 2025

    Try calling the sales team on 02071391397 between 9am-6pm Monday-Friday, and they may be able to help further.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • May 22, 2025

      Hey there ​@jay666, we’re sorry to hear that. When did you last change plan/upgrade, and what plan did you change/upgrade to when you did?

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      J
      New Contributor
      • jay666
      • Author
      • New Contributor
      • June 11, 2025

      Hey there ​@jay666, we’re sorry to hear that. When did you last change plan/upgrade, and what plan did you change/upgrade to when you did?

       

      Thanks,

      Tyler

      I upgraded my plan last year 

      andewhite
      Platinum 
Contributor
      Forum|alt.badge.img+26
      • andewhite
      • Platinum 
Contributor
      • June 11, 2025

      I upgraded my plan last year 

      Was last year’s upgrade a 12-month or 24-month minimum term iD contract / plan, ​@jay666?

      Forum member (non-iD).
      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • June 11, 2025

      Hey there ​@jay666, as asked by ​@andewhite, was it a 12 or 24 month plan please?

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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