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Question

upgrade cash back not received

Trsscutler
Community Member

I recently upgraded my phone with ID and part of the offer was an additional £200 cashback when you trade in your old phone. I sent on my old phone which you acknowledged that you received and I completed the paperwork as requested but 2 months later I have still not received the £200 . What do I do to chase this?

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • 1003 replies
    • May 4, 2025

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3886 replies
    • May 5, 2025

    Hey there ​@Trsscutler, we hope the great advice f rom ​@MZone has been able to help.

     

    Please let us know if any further questions.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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