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NCarter86
New Contributor
NCarter86
New Contributor
August 22, 2026
Question

Upgrade free gifts

  • August 22, 2026
  • 1 reply
  • 5 views

I have recently upgraded my phone and because I'd found a much better deal elsewhere, when I spoke to someone on the upgrade team I was offered a free charger and £100 cashback with my upgrade which I accepted over the phone.

I have had my new handset delivered but there was no charger as promised and there doesn't appear to be any sign of the cashback either. How do I claim these free gifts? 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    August 27, 2026

    Hi ​@NCarter86,

     

    I'm sorry to hear that the charger and cashback you've been promised don't appear to have been received.

     

    As these offers were agreed as part of the sale, you'll need to contact the point of sale that processed your upgrade, as they'll be best placed to check the promotion details and advise how the charger and cashback are being fulfilled.

     

    They should be able to confirm:

    • Whether the charger was due to be included in the box or sent separately.
    • How the £100 cashback is claimed or paid.
    • Any terms and conditions attached to the offer.

     

    If you have any emails, order confirmations or documentation that mention the charger or cashback, it may be helpful to have these to hand when you contact them.

     

    I hope this helps and that you're able to get this resolved quickly.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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