upgrade frustration

Forum|Forum|7 months ago
January 13, 2026
2 replies
39 views

Is this normal for upgrades,ID want £90 more for the phone and £5 a month more than if on a new contract.

Do they really not care about customers? I know I could leave elsewhere and come back to get that deal,but why should we have too?

I don’t get why I pay over £200 more in total than a new customer.

If anyone from ID actually sees this I think I’m going to take all 4 of my accounts elsewhere purely on principle when they each run out. Do better for your customers ID

MZone

Platinum  Contributor

Try calling the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Lamiya C

iD Mobile Employee

Hi @dave1rs ,

I completely understand your frustration regarding the upgrade pricing compared to new contracts. Existing customer deals can sometimes differ from new customer offers, which I appreciate isn’t ideal.

The best way to explore if there’s a way to get a better upgrade offer is to speak directly with our Sales Team. You can reach them on 0207 139 1397 between 9am and 6pm, Monday to Friday, and they’ll be able to review your account and options.

Lamiya

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.