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Upgrade options

  • September 14, 2024
  • 6 replies
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I can’t go to an online account as my email was earlier registered to my wife.  I’ve been notified that I can upgrade as my contract ended in October 2023 and I’m interested in a new plan and hopefully a new handset.  How can I do this?

Best answer by Kash

Hi @IreneMks,

Unfortunately the same email address can’t be added if it’s being used for a different account.

You can try add your plan to the existing account and see if that works.

 

Kash

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    6 replies

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8193 replies
    • September 17, 2024

    Hi @IreneMks ,

    Welcome to the Community!

    The link below will help you with your upgrade.

     

    If you have any issues, please contact our Sales Team on 0207 1391 397.

     

    Kash

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    • IreneMks
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    • 3 replies
    • September 18, 2024

    I’ll contact the sales team.

    My email address which is shared with my wife was taken by her prior to my joining iD Mobile.  As a result I’ve never been able to download the app or set up an email account.

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 4228 replies
    • September 20, 2024

    Hey @IreneMks, no problem at all.

     

    You should be able to register with a different email address if already taken.

     

    Thanks,

    Tyler

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    • IreneMks
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    • September 20, 2024

    Thanks for the reply but all my contacts over the last 30 years or so use the email address which has already been taken.  I’d only ever use a new address to create an iD account and would never use it otherwise.  I wouldn’t receive any communications from iD and so there’d be no point having the new address.  

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8193 replies
    • Answer
    • September 24, 2024

    Hi @IreneMks,

    Unfortunately the same email address can’t be added if it’s being used for a different account.

    You can try add your plan to the existing account and see if that works.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    • IreneMks
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    • 3 replies
    • September 24, 2024

    Thank you Kash.  I enquired about adding to the existing account and was told ‘No’.  Following the expiry of my term plan both myself and my wife are now on pay monthly plans as I understand it.  I cannot see why we couldn’t be merged into a single new account which would solve the problem.

    Anyway I’m grateful for your continued interest even though the issue remains unresolved.

    Reply.


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