I was told 24 days ago I could get an upgrade and they gave me some options. I chose the cheapest one and the next day a new phone showed up. I haven't used it yet, partly out of laziness and because the one I have is still fine, but now it's saying I got a new contract when not once did they say that and I have already paid a bill for the new phone which I haven't even used yet.
upgrade or new contract
+24Hi
Welcome to the Community!
Did you receive a new number?
The contract/order confirmation should state if it’s a new contract or upgrade.
If it’s a new contract you can return it and place an order for the upgrade.
Kash
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