Skip to main content
Solved

Upgrade phone hasn't arrive

Paulius Vaskelis
Community Member

I have upgraded my plan that should cone with New phone and headphones. Unfortunately I got an email that says "Although the Google Pixel 8 256GB Rose you ordered is currently out of stock or on 'pre-order', we’re expecting it shortly, so it should be with you soon."

What is soon? Also, I cannot claim my promo headphones from Google if I don't have my phone. I'm afraid this promo will end and I still will be without phone.

Best answer by Lauren

Hi @Paulius Vaskelis, there should be a fulfillment date listed on the email. In terms of your free gift, you will still be able to claim even if we stop running the promotion. This is because your eligibility to claim is based on your transaction date, not when you receive the phone.

 

If you still need further assistance with this, or would like us to check any delivery dates on our end,  just let us know and we’d be happy to send a PM to investigate.

-Lauren 

View original

5 replies

Lauren
iD Mobile Employee
Forum|alt.badge.img+19
  • Lauren
  • iD Mobile Employee
  • 479 replies
  • Answer
  • June 25, 2024

Hi @Paulius Vaskelis, there should be a fulfillment date listed on the email. In terms of your free gift, you will still be able to claim even if we stop running the promotion. This is because your eligibility to claim is based on your transaction date, not when you receive the phone.

 

If you still need further assistance with this, or would like us to check any delivery dates on our end,  just let us know and we’d be happy to send a PM to investigate.

-Lauren 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
David Galea
New
 Contributor
  • David Galea
  • New
 Contributor
  • 2 replies
  • December 3, 2024

My delivery was surposed to be 2/12/24 but hasn’t been delivered 

N
iD Mobile Employee
Forum|alt.badge.img+21
  • Natalie W
  • iD Mobile Employee
  • 2119 replies
  • December 3, 2024

Hello ​@David Galea 

 

Thanks for getting in touch with us here on the community. 

 

We are sorry to hear you have not yet received your delivery. 

Have you received your tracking details? If so, has there been any updates on the DPD website?

 

Thanks, 

 

Nat

Grimey
New
 Contributor
  • Grimey
  • New
 Contributor
  • 2 replies
  • April 24, 2025

DPD would not deliver to my house. Said the parcel was ‘refused’. They never came to I house. Said theiewould deiver next day; theier did not. There sent packaing back to Currys. Not heard anyny thing senes.  

Siân
iD Mobile Employee
Forum|alt.badge.img+4
  • Siân
  • iD Mobile Employee
  • 788 replies
  • April 24, 2025

Hi ​@Grimey  I am sorry to hear this.

DPD should make a further attempt at delivery. If you can see it has already been returned, we can certainly get this back out to you.

 

The quickest way is through our live chat or socials, or we can help you here?

We are available from 8am-8pm through our socials on weekdays, and 9am-5:30pm on weekends, on both Facebook and Twitter, where you can pick up the conversation with us whenever you like.

We are also available through our live-chat, and our live-chat team are available 9am-8pm Monday to Friday, and 9am-6pm Saturday, Sunday and bank holidays.

https://www.idmobile.co.uk/live-chat
 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Reply.


Perks banner
Terms & Conditions