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Upgrade question

  • February 15, 2025
  • 3 replies
  • 116 views

  • New
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  • 1 reply

Anyone know the logic behind a monthly contract being more expensive on an upgrade than a new customer?  I’m ready to upgrade, but if I was a new customer I’d get exactly the same deal for £4 per month cheaper.  Surely knowing they’re tying me in for another 2 years should be good enough to get the best deal.  No number to call them on and I can’t even find an online chat option - I’m sure I’ve used online chat before with ID - is it hiding somewhere? 

Best answer by MZone

Have you discussed your upgrade options with the iD Telephone Sales team,  ​@cg75   ? 

Speak to a sales adviser on 020 7139 1397, between 9am - 6pm. 

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MZone
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  • Platinum 
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  • Answer
  • February 15, 2025

Have you discussed your upgrade options with the iD Telephone Sales team,  ​@cg75   ? 

Speak to a sales adviser on 020 7139 1397, between 9am - 6pm. 


  • Author
  • New
 Contributor
  • 1 reply
  • February 15, 2025

I hadn't as I couldn't find a number - thank you. Will call them today. 

 


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  • iD Mobile Employee
  • 2296 replies
  • February 16, 2025

Hello ​@cg75 

 

Thanks for posting. 

I can see ​@MZone has been able to assist with your query. 

Please do let us know how you get on when contacting the team. 

 

Thanks, 

Nat