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Upgrade question

  • February 15, 2025
  • 3 replies
  • 132 views
C
New Contributor

Anyone know the logic behind a monthly contract being more expensive on an upgrade than a new customer?  I’m ready to upgrade, but if I was a new customer I’d get exactly the same deal for £4 per month cheaper.  Surely knowing they’re tying me in for another 2 years should be good enough to get the best deal.  No number to call them on and I can’t even find an online chat option - I’m sure I’ve used online chat before with ID - is it hiding somewhere? 

Best answer by MZone

Have you discussed your upgrade options with the iD Telephone Sales team,  ​@cg75   ? 

Speak to a sales adviser on 020 7139 1397, between 9am - 6pm. 

    3 replies

    MZone
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    • MZone
    • Platinum 
Contributor
    • Answer
    • February 15, 2025

    Have you discussed your upgrade options with the iD Telephone Sales team,  ​@cg75   ? 

    Speak to a sales adviser on 020 7139 1397, between 9am - 6pm. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    New Contributor
    • cg75
    • Author
    • New Contributor
    • February 15, 2025

    I hadn't as I couldn't find a number - thank you. Will call them today. 

     

      N
      iD Mobile Employee
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      • Natalie W
      • iD Mobile Employee
      • February 16, 2025

      Hello ​@cg75 

       

      Thanks for posting. 

      I can see ​@MZone has been able to assist with your query. 

      Please do let us know how you get on when contacting the team. 

       

      Thanks, 

      Nat 

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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