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I’m trying to upgrade but every time I try & check out it says I need an Email address onto my account. I obviously already have an email address added onto my account so what’s going on here? 

Perhaps the iD app or “My iD Account” online services aren’t working properly, @MarsPhone. 

This forum has many topics and posts about issues using the ‘new’ iD self-service applications.   

Hey there @MarsPhone, thank you for reaching out.

 

Please try via both the app/website. If still not working, we’d recommend contacting our sales team on 02071391397.

 

Thanks,

Tyler

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