upgrade won’t go through | iD Mobile Community
Skip to main content
Answer

upgrade won’t go through

  • June 14, 2024
  • 2 replies
  • 45 views

I’m trying to upgrade but every time I try & check out it says I need an Email address onto my account. I obviously already have an email address added onto my account so what’s going on here? 

Best answer by andewhite

Perhaps the iD app or “My iD Account” online services aren’t working properly, @MarsPhone

This forum has many topics and posts about issues using the ‘new’ iD self-service applications.   

This topic has been closed for replies.

2 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • Answer
  • June 14, 2024

Perhaps the iD app or “My iD Account” online services aren’t working properly, @MarsPhone

This forum has many topics and posts about issues using the ‘new’ iD self-service applications.   


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • July 2, 2024

Hey there @MarsPhone, thank you for reaching out.

 

Please try via both the app/website. If still not working, we’d recommend contacting our sales team on 02071391397.

 

Thanks,

Tyler