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upgrade won’t go through

M
Community Member

I’m trying to upgrade but every time I try & check out it says I need an Email address onto my account. I obviously already have an email address added onto my account so what’s going on here? 

Best answer by andewhite

Perhaps the iD app or “My iD Account” online services aren’t working properly, @MarsPhone. 

This forum has many topics and posts about issues using the ‘new’ iD self-service applications.   

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    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12459 replies
    • Answer
    • June 14, 2024

    Perhaps the iD app or “My iD Account” online services aren’t working properly, @MarsPhone. 

    This forum has many topics and posts about issues using the ‘new’ iD self-service applications.   

    Forum member (non-iD).
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 4825 replies
    • July 2, 2024

    Hey there @MarsPhone, thank you for reaching out.

     

    Please try via both the app/website. If still not working, we’d recommend contacting our sales team on 02071391397.

     

    Thanks,

    Tyler

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