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Question

Upgraded my phone but since discovered cheaper options from yourselves

  • July 1, 2026
  • 1 reply
  • 14 views

I have just upgraded my phone with yourselves and awaiting new phone but looking at your website you have better deals.Why was I not offered this as a returninh customer 

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 2, 2026

Hi ​@Carlos83,

 

We're sorry to hear you're disappointed with the upgrade offer you received.

 

Upgrade offers can differ from those available to new customers, so we understand why you'd want to query this.

 

We'd recommend getting in touch with our Sales team via Live Chat, as they'll be able to review your upgrade and discuss any offers that may be available to you.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team