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upgrading offer

  • February 8, 2025
  • 2 replies
  • 45 views
N
Community Member

On the app I’m offered a new 12 month contract and recommending 50gb a month  rather than the 100gb I’m on now. If I upgrade now it’s asking for my financial details but Id already has these. Will the upgrade ( downgrade really) take place now or when my contract expires? 

Best answer by MZone

Have you discussed your upgrade options with the iD Telephone Sales team, ​@nickthehibby  ? 

Speak to a sales adviser on 020 7139 1397, between 9am - 6pm. 

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • Answer
    • February 8, 2025

    Have you discussed your upgrade options with the iD Telephone Sales team, ​@nickthehibby  ? 

    Speak to a sales adviser on 020 7139 1397, between 9am - 6pm. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • February 11, 2025

    Hi ​@nickthehibby 

     

    Thank you for getting in touch. 

     

    We are sorry for any confusion caused on the app. 

    Are you logged in and viewing your exclusive offers?

     

    To have this confirmed, we would recommend speaking to the team on 0207 139 1397.

     

    Thanks, 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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