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Question

upon inserting the SIM, I am recieving no network.

  • June 23, 2026
  • 1 reply
  • 3 views
L
Community Member

I just joined iD mobile, and upon inserting the SIM, I am recieving no network and I can not make or recieve any calls or messages. How can I fix this issue?

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 23, 2026

    Hi ​@Lemonsorange,

     

    We're sorry to hear you're having trouble getting connected.

     

    If this is a brand new SIM, it's possible that it hasn't been activated yet, which would explain why you're unable to connect to the network or make and receive calls and texts.

     

    We'd recommend getting in touch with our Customer Service team via Live Chat so they can check the status of the SIM and confirm whether it's active. If it hasn't activated correctly, they'll be able to arrange activation or, if necessary, send out a replacement SIM.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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