Urgent - Porting Issue: Can make calls and send texts, but not receive calls or texts | iD Mobile Community
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Urgent - Porting Issue: Can make calls and send texts, but not receive calls or texts

  • April 4, 2025
  • 11 replies
  • 354 views

My transfer to iD mobile was apparently completed on the 22nd March. At that point I was unable to make or receive calls or texts so the support team sent me a new SIM card and I did some troubleshooting steps. I can now make calls and send texts but not receive them - I believe this is called a split number port. I spent a while talking with a team member last week about this and they informed me they had passed the issue to the tech team. Today I tried to contact the iD team to get an update on this, after 45 minutes of a team member talking me through the same troubleshooting I had already done and ignoring all attempts from me to ask them to contact the tech team for an update, they finally checked my record and found no request to IT had been made. They then attempted to get me to do more troubleshooting so they could process the request, and provide evidence of the issue - I am not sure how I can evidence non-receipt of calls and texts, other than that I have received none since switching. Given this, the request has still not been made. I had 1 and a half hours of my time wasted today in this conversation, and a further two weeks wasted  as I should never have switched in the first place with these issues. Added to this, I still haven’t received the gift card for joining to even offset some of this.

 

Please can a staff member of iD mobile escalate this to the tech team so I can have this resolved and use my phone again! And secondarily, please email me my gift card for joining

Best answer by WelshPaul

Hi @JoCook, that’s not good! It does indeed sound like you have what is known in the industry as a split port. Fixing a split port isn't a quick process. This is because iD Mobile needs to liaise with your old network and this isn't done in real time. Also, porting teams don’t work weekends. So your issue isn't likely to be fixed anytime soon. 

 

In the meantime, I've highlighted your post and asked iD Mobile staff to respond to your post as a matter of urgency. They'll contact you and hopefully sort the confusion out.

11 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • April 4, 2025

Hi @JoCook, that’s not good! It does indeed sound like you have what is known in the industry as a split port. Fixing a split port isn't a quick process. This is because iD Mobile needs to liaise with your old network and this isn't done in real time. Also, porting teams don’t work weekends. So your issue isn't likely to be fixed anytime soon. 

 

In the meantime, I've highlighted your post and asked iD Mobile staff to respond to your post as a matter of urgency. They'll contact you and hopefully sort the confusion out.


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  • iD Mobile Employee
  • April 5, 2025

Hi ​@JoCook 

 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

 

We’ll see you there.

 

Thanks, 

 

Natalie 


  • Author
  • April 7, 2025

Thank you all, this has been very stressful and I am grateful for a very swift reply and to hopefully have this escalated to support. Fingers crossed !

 

Thank you @WelshPaul for confirming my suspicions regarding the issue and ​@Natalie W for messaging me to start the process of getting this sorted. 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • April 8, 2025

Hey ​@JoCook, no problem at all, we’ll continue to support via PM’s.

 

Thanks,

Tyler


  • Active Contributor
  • September 22, 2025

Hi, 

I have been ported over today and have the same issue with Split Porting, came from talkmobile. I can make outbound calls and send texts and receive calls from other ID numbers but cannot receive any other calls or texts. 

I too have been on to support checked all settings explained, advised I needed a new SIM card, so been to Curry’s got one activated it and it’s still doing the same. When people ring it says sorry this number is not recognised please check and try again. 
 

Please can someone from ID support assist ​@Natalie W
 

Thank you


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 24, 2025

Hi there ​@Ganda666, we’ve responded to your other post now.

 

Thanks,

Tyler


  • Active Contributor
  • September 24, 2025

@Tyler C thank you for the response. Appears the ID live chat shouldn’t have advised getting a replacement sim. The initial issue resolved the following day. 
 

Just having issues with iMessage now activating using my phone number, been on with Apple support as well as ID live chat support, will give an update if I need further support. 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 25, 2025

Hi there ​@Ganda666, keep us updated.

 

Thanks,

Tyler


  • Active Contributor
  • September 25, 2025

@Tyler C 

it is all sorted. My phone had disabled itself from trying to connect to iMessage, but it did it in a fresh phone and it did the same so think it was more my icloud account than the phone itself. Had to leave it for 24 hours and it connected itself. 
 

Thank you for the assist. 


  • Active Contributor
  • September 25, 2025

@Tyler C  it is all sorted. My phone had disabled itself from trying to connect to iMessage, but it did it in a fresh phone and it did the same so think it was more my icloud account than the phone itself. Had to leave it for 24 hours and it connected itself. 

Thank you for the assist. 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 26, 2025

Hi there ​@Ganda666, I’m glad to hear that it’s all sorted!

 

Thanks,

Tyler