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URGENT!!!! SOMEONE PLEASE CONTACT ME TO RESOLVE THIS ISSUE

  • July 18, 2025
  • 5 replies
  • 70 views
D
New Contributor

I am still not able to make or receive calls. I can't even send or receive text messages. What is happening.  Can someone look into this urgently please.

Thank you

    5 replies

    A
    iD Mobile Employee
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    • Anika A
    • iD Mobile Employee
    • July 18, 2025

    Hi ​@Daksha 

     

    We’re sorry to hear this. 

     

    Have you tried any troubleshooting methods?

     

    We would recommend contacting our Live chat team for an instantaneous response.

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New Contributor
    • mtallison
    • New Contributor
    • July 18, 2025

    Hi, I had a similar problem with a new sim, try this, open settings on your phone, in the search bar type in my number, then scroll down to my number and open it, if there is no number visible, add your number in the empty box, that worked for me.

    A
    iD Mobile Employee
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    • Anika A
    • iD Mobile Employee
    • July 18, 2025

    Hi ​@Daksha 

     

    We would recommend the advice ​@mtallison has kindly provided, please let us know how you get on.

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    D
    New Contributor
    • Daksha
    • Author
    • New Contributor
    • July 20, 2025

    Hello Anika, I have tried what @mtallison suggested but my number is already there. 

     

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • July 21, 2025

    Hey there ​@Daksha, sorry to hear that. Have you tried resetting network settings please?

     

    Also, what phone do you have?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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