usa roaming blocked

Hi @jambotart,

Welcome to the Community!

Have you tried restarting your handset?

If you still have issues after increasing your cap you may need to contact our Live Chat Team to have it checked out.

Kash

Thanks.  Contacted live chat who made things more complicated.  I had raised my cap to £75 on the app and paid £25 into my account.     However I got a text from ID saying my cap was £45 and the phone was blocked.  

Also, the texts from ID said I can check roaming progress against the cap on the App.  Livechat said that's not the case - I only find out my charges at the end of the month when my bill comes in.

This is totally useless - texts were misleading (wrong cap amount and saying I can track).

I will b leaving ID when back home.

Hey there @jambotart, we’re very sorry to hear about your poor experience with the live-chat, the bill cap and roaming, and sorry to hear you’d like to leave us because of this.

If you have any further queries regarding this issue, please do let us know.

Thanks,

Tyler