Question

Using a pac to keep my old number isn't working

  • 21 January 2024
  • 2 replies
  • 41 views
Edward Aboagye
Rank

Hi I'm trying to transfer my number from giffgaff to ID. I got a the ID contract but had a month of minutes to use so kept my number on giffgaff. Now I'm ready to switch, I got the pac code and used it on the site area but it said there is something wrong with the information I'm providing. Can you help me with this? 

2 replies

andewhite
Rank
Userlevel 8
Badge +9

Has your PAC expired @Edward Aboagye? 
The code is only valid for 30-days. 

Maybe a iD Live Chat customer advisor can help process your PAC, @Edward Aboagye.

Kash
Rank
Userlevel 7
Badge +7

Hi @Edward Aboagye,

Welcome to the Community!

We hope that you managed to get in touch with the team.

If you require further assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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