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Very bad signal (one bar), unstable internet connection.

M
Community Member

Lately ~4 weeks I’ve been having very bad signal, 1 bar everywhere in city, sometimes if I’m lucky I get 2 bars, and the internet is very unstable, it feel like a bad dial-up speed, the ms response time on  speed test sometimes is over 2000ms which is outrageous, in past was a steady 3-4 ms.

 

My phone is an S20 Plus, tested sim in a Galaxy J3, and an Iphone 11, all have 1 bar signal, added an EE sim for test, and all 3 phones get full signal strengh, so phone is not the problem. Also reseting network on phone didn’t fix anything.

Tried to set phone manually on 2G & 3G, same story, 1 bar signal.

 

According to Improve Mobile Coverage | Check Mobile Coverage | iD Mobile Network  there shouldn’t be any issue in my area, Northampton, NN12ET, NN32PR, NN27JE, NN45FB.

 

Edit: An admin, please move this in right category.

 

 

Jennet Bryan
1 person likes this
  • Jennet Bryan
    Jennet Bryan
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6 replies

WelshPaul
Platinum 
Contributor
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  • WelshPaul
  • Platinum 
Contributor
  • 3101 replies
  • June 16, 2021

There is work going on in the area:

 

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Mohsin
iD Mobile Employee
  • Mohsin
  • iD Mobile Employee
  • 2173 replies
  • June 17, 2021

Hi @MarianB 

We can confirm there is an Unplanned Outage on the local Mast for Postcode NN45FB which has been ongoing for the last 2 weeks. The signal in all other Postcodes provided all seem to be fine with no issues. Is your home Postcode NN45FB? If so, we can escalate this to our back office team to see if we can get a timeframe on the outage. 

-Mohsin

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M
Community Member
  • MarianB
  • Author
  • Community Member
  • 0 replies
  • June 17, 2021
Mohsin wrote:

Hi @MarianB 

We can confirm there is an Unplanned Outage on the local Mast for Postcode NN45FB which has been ongoing for the last 2 weeks. The signal in all other Postcodes provided all seem to be fine with no issues. Is your home Postcode NN45FB? If so, we can escalate this to our back office team to see if we can get a timeframe on the outage. 

-Mohsin

Today at work I had full signal, but at home still 1-2 bar (depending on location in house), my home is at NN32PR, work is at NN45FB.

Will R
iD Mobile Employee
  • Will R
  • iD Mobile Employee
  • 4103 replies
  • June 18, 2021

Hi @MarianB,

 

I can see that we have planned work taking place on your local mast today Postcode (NN32PR), that is expected to end later this evening. From what I can see, the work is taking place after a long term outage, which makes sense with what you’ve advised.

 

If you could power down the handset for 10 minutes tomorrow morning and let us know how you get on reestablishing the connection, as hopefully it’ll be improved then from what I can see.

 

Will

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Lainey
Active Contributor
  • Lainey
  • Active Contributor
  • 6 replies
  • November 29, 2021

I am having this same issue have been for the past 3 days . I can’t get in contact with anyone from id mobile. I need my phone as it’s my only means off contact . If this continues I will be cancelling DD. I’m in the td113ee postal code 

Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8256 replies
  • November 29, 2021

@Lainey,

 

I can see that we have sent you a PM and we’ll assist you further there.

 

Kash

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