very poor data / internet- Exeter, Devon

​@rgott23  How long has this been going on for also is this inside and outside?

You may want to check if any issues or maintenance work is going on in the checker below by putting in the full postal code.

What phone do you have and have you tried manually setting you phone to 4G only to see if your reception any better? 

https://www.idmobile.co.uk/help-and-advice/coverage

Joe 

Reset a few times.

when I’m inside I’m usually on WiFi, so not sure, I think it’s constant though.

haven't tried 4G only (don’t know how, will investigate and try)

Last two days has been particularly bad. But no reports of service drop.

Hey there ​@rgott23, sorry to hear that.

What’s the full postcode and what phone do you have please?

Thanks,

Tyler

EX1 3aj

iphone 15

Hey there ​@rgott23, for this postcode, I can see it’s a no 5G area, please see here:

Have you tried manually connecting to 4G only?

https://www.three.co.uk/support/network-and-coverage/coverage?location=DH44QZ

Thanks,

Tyler

Yeah tried 4G - no better in my area. However, far away (wales) and now data working.

Sorry to hear that ​@rgott23, but glad to hear it’s working in Wales.

That therefore does indicated it’s more likely to be an area related issue, like you suggested.

When in your area, have you tried resetting network settings?

Thanks,

Tyler

Hi. 

We are in Exeter too, and we are having the same issues as you. 

My wife and I are both on iD, and both suffering identical issues. Only one bar on the network and almost nonexistent 4G (5G not available) 

The annoying thing is I am using the same phone (S22) as I was with 3 mobile I was with them for years and had a brilliant coverage, at times 3 mobile 4G was faster than my WiFi. I switched to iD as 3 had stopped their continental roaming, and iD offered it saying they used the 3 network. So how can 3 mobile be so good and iD so poor if they use the same network?

I have called the iD complaint line and the operator i spoke with said to reset my network settings, which i did, but it made no difference. I said everything was pointing to a network issue. So she checked and came back with the answer that work was being carried out in our area. I said that was strange as the network status checker says no work going on in our area. She promised to call me back today with an update.

We have one bar indoors and out doors  yet standing on Polsloe Bridge Station I had a good strong 4 bar. 

The poor call standard is really annoying, if this carries on i will be writing to iD with a formal complaint.  If that doesn't sort it out I will push the complaint on to the Ombudsman or more likely to CISAS. You may want to do the same if you wish to end your contract early. We are not getting the service we are paying for. 

Hi Captain.

Currently away with work, but certainly sounds like we have the same issue in the exact same area. Please keep me informed if you receive an update, but agree - something needs to happen if not reminded.

Will do, I'll post any info.

Mrs. Fancypants has also phoned and put in a separate complaint too. She has a reference number and been promised a call back within the next 24 to 48 hours.

Captain Fancypants. 

Back in Exeter - no data

how do you reset mobile settings?

I only know Android process

Go to Settings

General Management 

Reset

Reset mobile network settings

Reset settings

Hi ​@rgott23 

Can you please confirm the make/model of the handset you are using? 

Natalie 

iPhone 15

Have reset mobile settings. Still nothing in Exeter. 
tried in Bristol today and worked but extremely slow.

states I have good signal on 4 or 5G but nothing happening.

at this point I don’t know if I should have in 5G or fix to 4G (4G worked slightly better in Bristol)

I’ve not changed any settings recently, but the last two weeks it’s been useless… home (Exeter) is non -existent. Not sure what I’m paying for.

Hey there ​@rgott23, thank you for confirming and sorry to hear that.

Would you like us to drop you a PM to investigate your issue further with yourself?

Thanks,

Tyler

Yes please. Would like a remedy 

Dear IDmobile

still waiting for PM. Also, what is this thread marked as ‘solved’?

Hey there ​@rgott23, 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler

Hi, I have a Google Pixel 7 and my voice calls are terrible for anyone listening to me and sound robotic. Likewise the same when I go to Wifi. This has only recently started happening when I am home in EX13JY which is concerning as the signal strength on both 3 and ID has always been good. 

Has anyone found a solution? I tried the SIM in another phone and that also seems to have a poor signal. How do you make a formal complaint?

Thanks,

Martin

I have also reset network settings etc and followed guidance to try and resolve. 

No support given.

So far, I keep just being asked the same questions.. what’s my post code, what’s my phone make/model.

My wife has an iPhone 13 and she has no problems so just seems so weird....Whatever it was only happened recently...Just wish we could get some answers..it must be bad if I register to see if anyone else is having problems 🙂

Just swapped out my work phone sim (O2) to my phone and it works fine across 4g and 5g and calls are clear and fine. When I placed the ID Mobile sim in the work phone (Google Pixel 6) it slowed and was as bad as my phone. In my head that means it either relates to the network or the Sim card. I have also tried the Sim in another older phone and likewise it shows a great signal but is terribly slow.

I have had odd periods where it does seem fine which makes me wonder if they are working on the network. 3 and ID say I should have a perfect signal with no problems.

My daughter is back later with exactly the same phone and network so it will be interesting to see if hers works okay.

Hi ​@GreenyExeter 

Thanks for trying a few things here.

Please could you clarify if the issue happens with the SIM card in all areas or just in/around EX13JY?

How long have you had this issue?

It may be worth trying a replacement SIM card.

https://my.idmobile.co.uk/activate-sim-outside

Tom