Hello, for the past 4-5 months, my signal and data has been absolutely terrible in London. Even though it says 5G, its impossible to load any data, so I often need to use public WiFi if available.
It has, unfortunately, come to a point where I consider finder another network provider.
Anyone else facing the same, and if so, is there a solution?
Thank you.
+24Welcome to the Community.
Sorry to hear about the coverage issues you are having.
Firstly it’s worth checking our Coverage Checker HERE to check the level of coverage we provide in the area.
Secondly you can check to see if there is any maintenance or unplanned outage in your local area HERE as this could be causing an impact with the levels of coverage.
If the links above show good coverage and no issues it may be a faulty handset or SIM card. It’s always worth trying the iD Mobile SIM in a different handset and a different SIM in your handset.
If you have a compatible handset, you should be able to use WiFi Calling to boost the signal when connected to a WiFi network. This will help eliminate Blackspots. You can can find further information on Wi-Fi Calling HERE.
Kash
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