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Vodafone customers cannot call or text me

  • 14 February 2021
  • 7 replies
  • 30 views

HI

 

Can you please check why Vodafone customers cannot ring or text me. 

I have replaced the sim card, tried a different phone, checked blocked contacts and nothing has worked.

I asked this to be investigated a while ago and it never got resolved.

 

Regards

Adil

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Best answer by Michelle 17 February 2021, 14:20

Hi @usmanaa 

 

We’ll send you a private message on here so that we can verify your details and investigate this issue further.

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

 

Michelle

iD Mobile 

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7 replies

Userlevel 6
Badge +8

Hi @usmanaa,

 

Is it all Vodafone numbers, or just a couple? Is there a certain error message they’re getting when they try to contact you?

 

Will

Hi, 

 

Its all Vodafone customers, they cannot ring or text me.

when they try to ring me, nothing happens, it just disconnects the call straightaway.

 

Adil

 

 

Userlevel 6
Badge +8

Are you able to call them @usmanaa?

 

Have you ported a number into us recently?

 

Will

HI

 

I can call and text them.

 

I ported the number to you a long time ago, and I queried this, but nothing came from it.

 

 

Can this be fixed or do I need to change numbers? hopefully I don't have to

 

Regards

Adil

Userlevel 4
Badge +7

Hi @usmanaa 

 

We’ll send you a private message on here so that we can verify your details and investigate this issue further.

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

 

Michelle

iD Mobile 

HI, 

Why have my private messages been removed? This issue has not been resolved.

 

Regards

Adil

Userlevel 1
Badge +6

Hey @usmanaa 

We’re sorry to hear you can’t see your messages any more. Please rest assured nothing has been deleted and we’ll be in touch with you via PM shortly. 

 

Thanks, 

Jade 

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