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Question

voice call cuts off


  • New
 Contributor
  • 2 replies

I have a Motorola edge 60, when people voice call me it keeps cutting off, any suggestions?

Thanks

5 replies

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  • iD Mobile Employee
  • 359 replies
  • July 3, 2025

Hi ​@TAH 

 

We’re very sorry to hear this.

 

Have you tried resetting your network settings?

 

Is this just affecting calls?

 

Anika


  • Author
  • New
 Contributor
  • 2 replies
  • July 3, 2025

Yes have switched phone off, reset network settings 


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  • iD Mobile Employee
  • 2311 replies
  • July 4, 2025

Thank you ​@TAH 

 

Is it just calls that are impacted? How are texts and data?

 

Is this happening all over or just in one particular area? If only in one area, please provide the full postcode.

Have you tested your SIM in another handset?

 

Thanks, 

 

Natalie 


  • Author
  • New
 Contributor
  • 2 replies
  • July 4, 2025

Just calls


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4825 replies
  • July 5, 2025

Hey there ​@TAH, no problem. What’s the full postcode please?

 

Is it all calls to all numbers, or only some?

 

Thanks,

Tyler