voice mail

Hey there @Dannii36f, thank you for reaching out.

Unfortunately, you cannot stop phone numbers leaving voicemails I’m afraid, which is the same for all networks I believe.

You can only block a number from actually contacting your via text or call.

Thanks,

Tyler

Hi @Daz_S 

Thank you for your assistance with this matter. 

Nat

No problem at all Nat🙂

I’ve had my voicemail service turned off for YEARS due to the double glazing, PPI, Is you house made of mud, stick or brick and we’re calling you as you had an accident and we believe you fell off the moon type of calls.

Oh and don’t get me started on the Microsoft your system has been hacked calls either🙄

Now I either let the number ring off or simply reject the call🤗

@Daz_S We appreciate your continued feedback and support.

Thank you :)

Kind regards,

Tyler

Simple question….WHY can’t phone numbers which have been identified as malicious/unsolicited by a subscriber to your network be stopped from calling their number and leaving a voicemail?

Millions upon millions of unsolicited calls, texts AND voicemails every day JUST in the UK. This is a major problem for most of the population I believe and to respond in such a lame manner, is entirely unacceptible. Your reaction should be, what can I do to fix this issue for you.!!

Thanks

Hey there ​@Mike Aiton, I completely appreciate your frustrations here, and understand your point of view of course.

However, as much as I’d really love to help in this situation, which I’d offer and do if I could, there is nothing that can be done I’m afraid.

This isn’t something speciifc to iD Mobile that cannot be changed, but is the same for all UK networks. Unfortunately, no matter what, anyone can leave you a voicemail, even when blocked, and nothing can be done as a network to put a stop to that, or any network in that case. It to put simply is something that isn’t possible to change, as much as we’d love that to be the case in able to assist you further here.

We’re really sorry about that.

If you’re being harrassed or spammed for or receiving malicious messages or voicemails, we’d strongly recommend reporting this to the police.

Thanks,

Tyler

Thanks for your quick respone Tyler.

I’m at a loss however, to understand why your industry seem to be unable or unwilling to explore options to provide robust protection for your customers who require it.

I wonder what the governments’ view on this issue of partially protecting vulnerable customers from unsolicited communication is….better than nothing…..

Thank you for your reply ​@Mike Aiton 

You are of course welcome to seek third party independent advice on this matter. 

Thank you for your feedback. 

Nat