voicemail

Hi ​@Sue French 

Thanks for reaching out to us here on the community. 

We are very sorry to hear you are experiencing issues with your voicemail and messages. 

Can you please check that your number is showing as correct in the handset? This would need to begin with +44 and not 0. 

If you are unsure on how to check this, please let us know the make/model of your handset. 

Thanks, 

Nat 

Hi Nat, it appears to be showing correctly Sue

Thank you for confirming.

What happens when you attempt to send a message?

Have you ever been able to access your voicemails?

Nat 

Hello Nat

I’ve literally just noticed that the number on my phone/in the screenshot above isn’t actually my phone Number!!

I don’t recognise that number  

Sue

No problem at all. 

You should be able to edit this on the handset. 

Please ensure you add +44 and not 0. This should resolve the issue. 

Nat 

Hi Nat, have changed my number but it is now unavailable for sign in. Please see this screenshot

hi Nat, as you can see the issue is not resolved, how do I proceed? I have no idea what being unavailable for sign in actually signifies  

I really wish I’d stuck with O2, at least I could speak to somebody 😖

Hi ​@Sue French,

Is the number active on an old Apple handset?

Have you checked that the number is up to date in messages, phone and iMessage/Facetime?

Apple can assist further to deactivate a number from an old handset.

Kash